Service Delivery Policy

Esker provides short-stay accommodation — a service, not a physical product. Nothing is shipped or posted to you. This page explains exactly what you receive when you book, and when you receive it.

What you are buying

A stay at a specific property, for specific dates, at the nightly rate shown at the time of booking. Each listing states what is included. Some stays are managed directly by Esker (marked Esker Exclusive); others are properties we manage or represent on behalf of their owners. Either way, your booking is with Esker.

How your booking is delivered

• Immediately after you pay your advance — you receive your booking confirmation and invoice by email and WhatsApp. This is your proof of booking.
• Once our team verifies your payment— your booking moves from “requested” to confirmed. Verification is usually within minutes during the day. If we cannot verify your payment, we contact you and nothing is charged.
• The day before your arrival— we send your check-in details: the exact address, directions, the caretaker's contact number, and access instructions.
• On arrival — the property caretaker meets you and hands over the property.

We deliberately send the full address and access details the day before arrival rather than at the time of booking, for the security of the property and of guests already staying.

Check-in and check-out times

Standard check-in is 2:00 PM and check-out is 12:00 PM. These vary by property, so please confirm the times for your specific stay with us when you book — they are stated in your confirmation. Early check-in or late check-out is often possible on request, subject to availability.

Service area

We currently operate in Islamabad and Rawalpindi, Pakistan, with more cities being added. Every stay takes place at the property you booked. Our registered office is a correspondence address only — guests do not check in there.

Payment for your stay

You pay an advance to secure the booking (25% of the total for standard stays, 50% for Esker Exclusive), and the balance at or before check-in. Full terms are in our Terms of Service.

If something goes wrong

If the property is not as described, or anything about your stay isn't right, contact us immediately — our guest support runs 24/7. We will put it right, move you to a comparable stay, or refund you. Cancellations and refunds are covered by our Cancellation & Refund Policy.

Reaching us

Call or WhatsApp +923325977626, email admin@eskerrentals.com, or see our contact page.